How do I recover my SUASIS password?

If you are seeking for password recovery, there are two options:

Option 1 (Self-Service):

Note to Students:

For those admitted before the 2020/2021 academic year, please use the old SUASIS platform for password recovery. If you were admitted from the 2020/2021 to the 2022/2023 academic year, utilize SUASISUQF for the password recovery process.

For password recovery kindly follow the instructions below:

  1. Access the Online Password Recovery Form for Students by clicking the “Forgot password? Click here” link on the login page.

  2. Fill in the required fields, including your Username, E-Mail, and Phone No. (In case the phone number and email were not changed, ensure you enter an email address and phone number that matches the details you provided during your first-year student registration.).

  3. Click on the “Recover” button.

  4. Your new password will be both displayed on the screen below the recovery form and sent to your email. Ensure to save your new password.

  5. Return to the login page and log in using your updated credentials.

These steps should guide you through the process of resetting your SUASIS password.

Option 2 (Department Assistance):

Visit your program’s head of department for password recovery.

If issues persist, feel free to seek assistance from the SUASIS support team through the following channels:

  • Email:
  • Mobile: +255737462230, +255733091180, +255733091181
  • WhatsApp: +255737462229
  • Social Media: Twitter (@dus_sua), Instagram (@dus_sua), Facebook (DUS SUA), YouTube (@dus_sua)